Regional Transportation Authority of Chicago (RTA) Transit Information Projects
UX Design & Research
Working under the leadership in the Planning Department of the RTA, I led a Foundational Research study to learn what problems our transit riders had in the Chicago Region, presented reports to the Board for what to focus on to improve the rider experience, and helped secure funding for a new signage & mapping program.
We coordinated with all three of the transit service boards, Aldermen, County Boards, and Metropolitan Planning organizations to help conduct the research with staff and customers, approve of my proposed signage & mapping plan, and to orchestrate installations. I made many presentations to the Boards of my proposals, and submitted a federal grant application for the $1.25 million in funding that we were awarded. I also managed the RFP process and selected the contractors who would conduct the foundational research and design and install the signage.
